Privacy Policy

1. Information We Collect

We may collect personal information including:

• Name, phone number, email address
• Appointment and service information
• Insurance-related information
• Communication preferences
• Website usage data (such as IP address and form submissions)

2. How We Use Your Information

We use your information to:

• Provide and manage healthcare services
• Schedule and confirm appointments
• Send administrative and service-related communications
• Send SMS messages and email communications (with your consent)
• Improve our services and website experience

3. SMS Privacy (A2P Compliant)

If you opt in to receive SMS messages from Active Life Chiropractic & Rehab:

• We use your mobile number only for clinic-related communications, including appointment reminders and service updates.
• We do not sell, rent, or share your mobile number with third parties for marketing purposes.
• Your information may be shared only with service providers necessary to deliver messaging services, in compliance with applicable laws.

4. Data Sharing

We do not sell your personal information. We may share information with trusted service providers who assist in operating our website, appointment systems, and messaging services, under confidentiality agreements.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, misuse, or disclosure.

6. Data Retention

We retain personal information only as long as necessary to provide services or as required by law.

7. Your Rights & Choices

• You may opt out of SMS communications at any time by replying STOP.
• You may request help by replying HELP or contacting us directly.
• You may request access, correction, or deletion of your personal information, subject to applicable laws.

8. HIPAA

Your medical records remain secure and protected under the Health Insurance Portability and Accountability Act (HIPAA). We maintain safeguards to protect your protected health information in accordance with federal and state regulations.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised effective date.

10. Cookies Policy

How We Use Cookies

We may use cookies to:

• Ensure website functionality and security
• Analyze website traffic and usage patterns
• Improve website performance and user experience
• Support online forms and appointment requests
• Assist with marketing and advertising efforts

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember user preferences and settings
• Marketing Cookies: May be used to deliver relevant ads and measure campaign effectiveness

Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling cookies may impact certain features or functionality of the website.

Third-Party Cookies

We may use third-party services such as analytics and marketing tools that place cookies on your device. These third parties have their own privacy policies governing their use of cookies.

11. SMS Communications and Opt-In

If you choose to opt in to receive SMS text messages from Active Life Chiropractic & Rehab, we will use your mobile phone number solely for the purposes of sending appointment reminders, scheduling updates, post-visit follow-ups, patient check-ins, and care plan reminders.

By opting in, you consent to receive SMS messages from Active Life Chiropractic & Rehab. Message and data rates may apply. Message frequency may vary based on your appointment activity and interaction with our clinic.

You may opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP or contact us directly.

We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes. Your information is used only in accordance with this Privacy Policy and applicable laws.

12. Contact Us

Active Life Chiropractic & Rehab

Phone: (503) 855-3375

Email: info@activelifechirorehab.com